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For any technical queries if you’re having trouble watching one of our videos please click here.
If you are currently trying to watch a video hosted on StitchWatch.com or a video which is Powered By StitchWatch and you are having technical difficulties the following steps may help you out.
If you see ‘Network Error’ on screen after you have payed for a ticket or entered your password it is usually a problem with your internet connection. If possible try watching using a different connection - WiFi/3G/4G. If this isn’t possible please note that between 6pm-10pm are the times that most people’s internet is the slowest. If you can try outside these times then please do.
If you have entered a password which is saying is invalid please first check whether the password has expired. If you rented a video we host they usually expire 48 hours after the purchase time, unless otherwise specified. If you try to use your password after this period it will no longer work. You are more than welcome to rent it again and it will provide you with a new password that will work for the same time period.If you have bought a video and the password is incorrect please first check that it is entered correctly. We recommend copying & pasting from the confirmation email instead of entering manually. Passwords are case-sensitive. If this still doens’t work please do get in touch with our support team.
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For any technical queries if you’re having trouble watching one of our videos please firstly click here.
If that doens’t provide you with a solution please email:
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